Refund Policy
Refund Policy
At Kaizen Jewellery, we want you to be completely satisfied with your purchase. This refund policy outlines the terms and conditions for returns and refunds.
Return Period
You may return items within 30 days of delivery for a full refund, provided they meet our return conditions outlined below.
Return Conditions
To be eligible for a return, items must be:
- In original condition and packaging
- Unworn and undamaged
- Accompanied by proof of purchase
- Free from any signs of wear, scratches, or damage
Refund Process
We will provide you a full refund for eligible returns; however, the return shipping charges must be covered by you. Once we receive and inspect your returned item, we will process your refund within 5-7 business days.
Damaged Items Policy
If the product has been damaged by you, we will not be able to provide any refund. We carefully inspect all returned items to ensure they are in their original condition before processing refunds.
Non-Returnable Items
The following items cannot be returned:
- Custom or personalized jewelry
- Items damaged by customer use or mishandling
- Items returned after 30 days
- Items without original packaging or proof of purchase
How to Return an Item
- Contact our customer service team to initiate a return
- Package the item securely in its original packaging
- Include your order number and reason for return
- Ship the item back to us using a trackable shipping method
Exchanges
We currently do not offer direct exchanges. If you need a different size or style, please return the original item for a refund and place a new order.
Contact Information
If you have any questions about our refund policy or need to initiate a return, please contact us:
If the email link doesn't work, copy this address: kaizenteethgrillzjewellery@gmail.com
- Phone: +91 6353948313
This policy was last updated on September 3, 2025.